Quality Management Systems Defined

Quality Management System (QMS) is a systematic way of monitoring and controlling the essential activities of your business, to continually improve products, process, and personnel.

TIEC provides assistance in the development, implementation and maintenance of Quality Systems in compliance with American Petroleum Institute (API), American Society of Mechanical Engineers (ASME) and International Organization for Standardization (ISO) requirements, typically leading to receipt of API Monogram Licenses, ISO Certification and ASME Code Stamps. These services include the development of manuals, procedures, work instructions forms, objectives, and reports; establishing implementation strategies; training of client personnel; and assistance during certification audits.

TIEC will develop a Quality System specifically tailored to your operations. In order to ensure system continuity with minimum disruption to daily business activities, TIEC will include the procedures, methods, and technologies currently in use by your company to the maximum extent possible.

For further information regarding Quality Management Systems please see "Questions & Answers" (FAQ).

QMS Development Plan Options

TIEC has divided these services into three main categories tailored to the individual needs of our clients. These categories are as follows:

Strategic Support Services: This service is best suited for companies with in-house quality personnel in need of direction or guidance. It provides the most cost effective approach to Quality System development and implementation. TIEC performs a pre-assessment (GAP analysis), provides System development training and produces a Quality Manual. TIEC will train client personnel in developing System policies and documentation, creating forms and records, auditing techniques and the System Certification process. TIEC instructs client personnel in the development of a Quality Management System, while guiding company resources to achieve that goal in a most time-efficient manner. TIEC will utilize the client's current operating system and methods to minimize disruption of operations during the implementation process. TIEC concludes with audit verification of System implementation.

Benchmark Support Services: This service is excellent for companies requiring a specialist to coordinate development and implementation of a Quality System. TIEC will instruct client personnel with Quality System development training, conduct a pre-assessment (GAP analysis) and produce a Quality Manual. TIEC will assist client personnel in structuring a multi-tiered Quality Management System. TIEC will participate in the development of forms, instructions and Operating Procedures, which support the policies of the Quality Manual. A Project Milestone chart will be established, identifying activities to be performed, in order to track progress and assure maximum productivity. Once the Quality System has been implemented, TIEC specialists will conduct a Systems Audit verifying compliance with the specification requirements in preparation of System Certification.

Executive Support Services: This service is recommended for companies with insufficient resources and/or manpower necessary to install a Quality System. TIEC's full-service support in Quality System development and implementation will instruct, coordinate, develop, assist, and implement a Quality System within a specified time guaranteed. TIEC instructs client personnel with System development training and coordinates with client personnel in the development of policies, forms and work instructions. TIEC assists client personnel with implementation of procedures, records and auditing techniques. TIEC will produce a Quality Manual, SOP Manual and Work Instructions Manual. A Final Audit is conducted by TIEC to verify compliance with the requirements of System Certification. TIEC will provide support and assistance during the Certification Audit.

QMS Implementation Chain

The flow chart below illustrates TIEC's simplified and proven approach to merging your current operation practices with the effective controls of a management system.

QMS Maintenance

TIEC provides client organizations ongoing support to assure continued and effective implementation of quality and management systems in order to maintain licenses and certifications.

These services include performing internal audits, management reviews, identifying and tracking performance data, training of personnel, and establishing continual improvement initiatives.

The typical client profiles are small and medium sized organizations with limited resources or lack of experienced personnel. However we have provided services to large multi-national organizations.

These services are provided through a contract specifically tailored to the individual needs of each client on a fixed retainer basis, providing client organizations a cost effective alternative to full time personnel.

Problem Resolution and General Consulting

TIEC provides client organizations assistance and support in developing strategies for correcting nonconforming conditions and resolving problems with certification bodies, customer conflicts, and product deficiencies, performing Failure Mode and Effects Analysis (FMEA), vendor evaluations, and product design services.